Managing Service Parts Inventory
Today’s products are increasingly sophisticated. Technological sophistication coupled with component based manufacturing means that customers can no longer repair most items.
Competition pushes manufacturers to extend warranties, and an ever-shortening of product life cycles means an ever-increasing number of replacement parts. And, those replacement parts are increasingly being manufactured offshore, adding lead times and expense to shipping.
The presentation will include a “case study” of a manufacturer that implemented Service Parts Inventory policies that directly led to:
- Orders Placed in Timely Fashion
- Shortages Ceased
- Thousands of Units Waiting for Parts Were Removed from Inventory
- Customer Service Turnaround Targets Achieved
- Number of MRP Action Messages Reduced
The bottom line result is that it’s costing less and less to “make” and more and more to “fix.”
Attendees will learn:
- Ways to incorporate service parts needs into ERP Systems
- How the future service parts’ needs can be predicted
- The impact of using independent service centers
- How service parts integrates with the business’ core strategy