Wrong Shipments
Symptoms (What do you see...)
- Customer complaints.
- High service costs.
- Material shortages.
- Partial or backordered shipments.
- Shipments to wrong customer or ship-to location.
- Unhappy customers.
Causes (What you’ve got...)
- Poor systems from order entry to shipping.
- Untrained staff.
- Systems not used properly.
- Data integrity issues.
- Multiple interfaces to shipment process.
Solutions (What might work...)
- Implement training programs.
- Improve focus on job.
- Remove personnel from jobs they cannot handle.
- Validate data in system.
- Implement systems.
- Use systems properly.
More Inventory Topics
