Poor Quality
Symptoms (What do you see...)
- Field failures.
- Excessive returns.
- High warranty costs.
- High repair costs.
- Unhappy customers.
- Recalls.
Causes (What you’ve got...)
- Lack of process controls.
- Poor training.
- Use of sub-par materials.
- Failure to be consistent with technical specifications. (ie. Product not built to spec.)
- Lack of control of supply chain.
- Bad vendors; failed outsourcing.
Solutions (What might work...)
- Measure, measure, measure; receiving, production and quality out the door.
- Based on the metrics; implement new processes that fix the identified problems.
- Implement lean, SPC, TQM programs.
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