Unhappy Customers
Symptoms (What do you see...)
- Fewer or no sales to customers
- Excessive returns for credit.
- Late paying.
- Excessive complaints.
- Excessive warranty returns.
Causes (What you’ve got...)
- Excessive late or partial shipments.
- Poor customer service.
- Poor quality.
- Incorrect shipments.
- Bad forecasting and operations planning.
- Poor networking with customers.
- Poor customer communication.
Solutions (What might work...)
- Improve quality.
- Improve on time shipments.
- Maintain close customer relationships.
- Improve planning and execution throughout operation.
More Inventory Topics
