A customer places an order. The order ships, but with the wrong items, and with shipping labels that the customer’s software is unable to interpret. Multiply the problem times several thousand pallets of products being shipped from multiple locations across America every day, and the urgency of the situation is apparent.
Within two months of being called in, the Acuity consultant had analyzed the problem, and implemented a solution. RF (Radio Frequency) devices were deployed allowing remote data entry and bar code scanning, significantly increasing productivity and accuracy. A Shipment Container Configurator was developed to optimize packing the shipments in any size of container (boxes, pallets, trucks). And, UCC128 shipping labels were generated to each customer’s specifications. Now that’s service!